Help Center

Can't find your answer?

Have a question and just want a quick answer? Our F.A.Qs below cover many of the generic questions we receive and are always being updated.

For the questions not listed, or to speak to our customer service, please contact us.

Contact

P: (406) 892-5351
Email: engraver@successfulsigns.com

1200 Windmill Dr.
Columbia Falls, MT 59912

If you wish to call or visit us in-person, our hours are posted local time for MST.

Hours

Monday 9:00 AM – 5:30 PM
Tuesday 9:00 AM – 5:30 PM
Wednesday 9:00 AM – 5:30 PM
Thursday 9:00 AM – 5:30 PM
Friday 9:00 AM – 5:30 PM
Saturday Closed
Sunday Closed

General Questions

Although turnaround times vary depending on the products ordered, you should expect to receive most orders within 10-15 business days of placing the order. This is assuming you are able to approve the proofs in a timely manner.

If you need your products sooner, or need a specific timeline for your order, place contact us via email at engraver@successfulsigns.com or call us at (406) 892-5351.

Shipping for most products range between 4-7 business days. If you need items sooner, you can use priority or rush shipping or pick up your items in-person.

After we have received your order, our designers will send you a proof via email within 1-2 business days.

Product Questions

With most of our products, yes. For customizations not currently available online, please request a custom order through our online form, on the phone, or in-person.

Yes. Although we try to put all of the color options on each product page, some products have so many design options that we only display our most popular colors. If you see an item with colors not to your liking, email or call us and we will see what is available.

Without getting too technical, colors displayed on monitors are emitted as Red, Green and Blue (RGB), whereas printed colors absorb or reflect light (CMYK). Further, both RGB and CMYK use a different part of the color spectrum (all the visible colors in the world), each of them tend to look slightly different.

Because colors vary between your monitor and what is actually printed, we try to send proofs to every customer to ensure products and colors are exact before printing. If your printed product is not what you had imagined, please contact our customer service.

Return/Refund Policy

Because of the highly personalized nature of custom awards and signs, no item may be returned or refunded since custom products are not reusable after engraving or printing. In the event that an order arrives incorrect, we will make every effort to correct the item(s) in time for your event. If the problem is due to an error on our part, we will replace the incorrect item(s) as quickly as possible at our expense and attempt to make delivery in time for your event. If the problem is due to a customer error, we will remake the item(s) at the original cost plus shipping. If an order arrives damaged, we will make every effort to correct the situation. The Engraver, LLC (Successful Signs and Awards) will not be responsible for damage caused by shipping companies. To return stock (non-customized) merchandise, written/email permission must be obtained in advance. As stated above, engraved medals, plaques, crystal, acrylic, and any other custom items cannot be returned. Returned stock merchandise is subject to a 20% restocking fee.